This Privacy Policy (“Policy”) describes the data protection practices of Mevo Health (“We”, “Us”, “Our”, “Mevo Health”) in connection with our website, mobile applications, telehealth services, treatment programs, and other services (collectively, the “Services”).
By using our Services or otherwise providing us with your personal information, you agree to the terms of this Policy. If you do not agree, please do not use the Services.

1. Information We Collect and the Sources of Such Information

We collect different types of information about you—and we collect it in various ways.

A. Information You Provide Directly

We may collect information you provide when you use the Services, such as:

• Your name, address, telephone number, email address, date of birth, gender.
• Medical and health-related information: e.g., current conditions, treatment history, prescription information, lab test results, lifestyle data (diet, exercise), biometric information, telehealth consultation notes.
• Identity verification information (such as government-issued ID, photo, signature) when required.
• Payment and billing information (credit/debit card number, payment processor details) for any subscriptions or program fees.
• Account credentials (username, password) if you create an account.
• Communications you send to us (support requests, feedback, surveys).
• User-generated content (forum posts, reviews, testimonials) that you submit via our Services.
• Other information you voluntarily provide.

B. Information Collected Automatically

When you use our Services, we and our service providers may automatically collect certain information, including:

• Device and usage information: IP address, browser type and version, operating system, device identifiers, referral/exit pages, URLs, search terms, number of clicks, time on page, date and time.
• Location information: We may infer general location (city/state) from IP address; if you provide permission, we may collect more precise GPS or device location data.
• Cookies and similar tracking technologies (web cookies, pixels, SDKs, tags) to collect information about how you interact with the Services.
• Feature usage metrics, error logs, crash reports, and other diagnostic data.

C. Information From Other Sources

We may receive information about you from third-party sources such as:

• Healthcare providers, pharmacies, labs or other telehealth services that refer you or provide treatment services connected to our platform.
• Analytics, advertising, marketing partners, public databases.
• Social media platforms and third-party authentication services if you choose to link or login via such platforms.
• Data acquired through business partnerships or as part of service provision.

2. How We Use Your Information

We may use the information we collect for the following purposes:

• To provide, operate, maintain, and enhance the Services, including telehealth consultations, treatment plans, prescription management, and related support.
• To communicate with you about your account, treatments, appointments, billing, and customer service.
• To personalize your experience, provide tailored content and offers, and improve our Services.
• To perform research, analytics, and aggregate/de-identify data for clinical insights, product development, and business intelligence.
• To administer marketing and promotional communications (you may opt-out of certain marketing messages).
• To verify your identity, process payments, prevent fraud, and comply with legal and regulatory obligations.
• To protect the security and integrity of our Services (for example by monitoring for suspicious activity).
• To comply with legal process, defend our rights, and enforce our agreements.
• For any other purposes disclosed to you at the point of data collection or with your consent.

If you reside in a jurisdiction with specific health-data protections (such as HIPAA in the U.S.), the use of your health information will also be subject to those laws and any consents you provide.

3. Online Analytics and Advertising

• We may use third-party analytics services (e.g., Google Analytics) to monitor usage of the Services, help diagnose performance issues, and understand how users interact with our Services.
• We may serve interest-based advertising or deliver personalized offers based on cookies, pixels, mobile ad identifiers, and tracking technologies.
• If you wish to opt out of interest-based advertising, you may adjust your device settings or use the opt-out mechanisms provided by advertising platforms.
• Please note: even if you opt out of personalized advertising, you may still receive generic advertising.

4. How We Share and Disclose Your Information

We may share your information as follows:

• Affiliates and subsidiaries: To provide consistent service across our related entities.
• Healthcare providers, pharmacies, labs: Where necessary to deliver treatment, prescriptions, and telehealth services.
• Service providers: Such as billing/payment processing, IT/hosting, analytics, marketing, customer support, fulfillment. These parties act on our behalf and are obligated to protect your data.
• Advertising and marketing partners: Unless you opt-out, we may share identifiers or hashed data with ad networks to support tailored advertising.
• Legal and safety disclosures: We may access and disclose information if required by law, subpoena, court order, to investigate violations, to protect our rights, our users, or the public.
• Business transfers: In case of merger, acquisition, sale, or asset transfer, your information may be transferred as part of the business assets; such transfer will still be subject to confidentiality and applicable law.
• User-generated public content: If you post reviews, testimonials, or other public content, that information may be publicly accessible and used in marketing materials.
• Aggregate/De-identified information: We may use and share information that has been stripped of identifiers and cannot reasonably be linked to you.

5. Your Choices and Rights

Depending on your jurisdiction, you may have rights over your personal data, such as:

• The right to access, correct, update or delete your personal information.
• The right to restrict or object to processing, including processing for direct marketing.
• The right to receive a copy of your information (data portability).
• The right to revoke consent for future processing (where applicable).
• The right to opt out of marketing communications: you may unsubscribe via links in emails or by contacting us.
• The right to disable cookies or tracking technologies via browser or device settings; note that disabling certain technologies may affect how the Services function.
• If you are a resident of a jurisdiction with additional protections (e.g., California, Nevada, Washington), we will honor those specific rights.

To exercise your rights, please contact us at [insert contact email]. We may need to verify your identity before fulfilling your request. We will respond within the timeframes required by applicable law.

6. How We Protect Your Information

We implement a variety of technical, administrative and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no system is completely secure—transmission over the internet or electronic storage is at your own risk.

If you create a password for access to the Services, you are responsible for keeping it confidential. Any public or shared access area of the Services may be visible to others.

7. Children

Our Services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 13 (or the minimum age required by applicable law). If we learn that we have collected personal information from a child under the applicable age without parental consent, we will promptly delete that information.

8. Retention of Your Information

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. When determining how long to keep information, we consider the nature of the data, purposes for which it was collected, and applicable legal retention obligations.

9. International Transfers

If you are located outside the United States (or other primary domicile of our operations), your data may be transferred to and processed in the United States (or other jurisdictions) where our servers or service providers operate. In such cases, we will take steps to ensure adequate safeguards are in place as required by applicable law.

10. Revisions to This Privacy Policy

We may revise this Policy from time to time to reflect changes in our business practices, legal/regulatory requirements, or technology. When we make material changes, we will notify you (for example via email or in-Service notice). The “Effective Date” at the top of the Policy will be updated accordingly. Your continued use of the Services following such revision constitutes your acceptance of the updated Policy.

11. Contacting Us

If you have any questions, concerns, or requests regarding this Policy or your personal information, please contact our Privacy Officer:

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Mevo Health
Email: support@mevohealth.com
Please include your name, address (state/province where you reside), and email address so we can address your request.