Introduction

This Privacy Policy (“Privacy Policy”) describes the data protection practices of Mevo Health LLC and its affiliates (collectively, “Mevo Health,” “we,” “our,” or “us”), including when you visit any Mevo Health website that links to this Privacy Policy (including https://www.mevohealth.com) (collectively, our “Websites”), use any affiliated mobile applications (the “Apps”), or otherwise provide data to Mevo Health.

We refer to the Websites, Apps, and other services provided by Mevo Health together as the “Services.”

This Privacy Policy is incorporated into our Terms of Use.
By using the Services, you agree to the practices described below. If you do not agree, please discontinue use of the Services.

Note on HIPAA:

‍This Privacy Policy governs how Mevo Health collects, uses, and shares personal information from users of our website and digital services. For patients receiving healthcare services, the use and disclosure of medical information (Protected Health Information or “PHI”) is also governed by the Mevo Health HIPAA Notice of Privacy Practices, which explains in more detail how PHI may be used and disclosed by your healthcare provider.

Table of Contents

1. The Information We Collect and Sources
2. Purposes for How We Use Your Information
3. Online Analytics and Advertising
4. How We Share and Disclose Your Information
5. Your Marketing Choices
6. Third-Party Services and Notice About Health Information
7. How We Protect Your Information
8. Privacy Information for California Residents
9. Privacy Information for Nevada Residents
10. Retention of Your Information
11. Revisions to Our Privacy Policy
12. Contacting Us

1. The Information We Collect and Sources

We obtain information about you in several ways when you use the Services. Some information is required to deliver Services effectively. Without it, certain features may not function properly.

A. Information You Provide

We collect data you voluntarily provide when:

• Creating or managing an account
• Completing forms, orders, or telehealth questionnaires
• Submitting communications, inquiries, or feedback
• Participating in surveys or research
• Requesting customer support
• Applying for employment
• Uploading health or identification documents

This may include:

• Name, contact details, address, and date of birth
• Health information such as medical conditions, medications, prescriptions, and lab results
• Account credentials
• Payment and billing data (processed securely by our payment partners)
• Demographic data (age, gender, etc.)
• User-generated content or public forum posts

B. Information Collected Automatically

When you interact with our Services, we collect:

• IP address, browser type, operating system
• Device identifiers and geolocation (with permission)
• Session data such as pages viewed, clicks, time on page, and referring URLs
• App usage data including version, device, and crash logs

We and our service providers use cookies, SDKs, and similar tools to improve functionality, analytics, and security.

You can adjust cookie preferences in your browser settings, though some features may not function properly.

C. Information From Social Media and Other Sources

If you interact with Mevo Health via social media (e.g., “liking” or following our pages), we may collect information such as your name, profile handle, and any content you post. We may also receive limited data from partner providers, laboratories, pharmacies, and analytics vendors to improve service quality.

2. Purposes for How We Use Your Information

We use your information to:

• Deliver and improve our Services and telehealth coordination
• Support affiliated healthcare professionals providing care through our platform
• Conduct internal research and performance analytics
• Process transactions and maintain your account
• Provide technical and customer support
• Communicate about your care, promotions, or surveys (subject to your preferences)
• Ensure system integrity, compliance, and fraud prevention
• Fulfill legal or regulatory obligations
• Enforce our Terms of Use and defend legal claims

We may combine or anonymize data for analysis or research, removing all personal identifiers.

3. Online Analytics and Advertising

We use third-party analytics providers such as Google Analytics and Mixpanel to understand usage and improve performance.
You may opt out by installing the Google Analytics Opt-Out Add-On.

We also use cookies and pixels for advertising. Ads may be shown based on your interests or activity on other websites. You can opt out of targeted advertising by visiting:

• Network Advertising Initiative Opt-Out
• Digital Advertising Alliance Opt-Out
• Your Online Choices (EU)

Do Not Track signals are not currently recognized by our systems.

Cookie Consent:

‍Where required by law, Mevo Health will request your consent before placing non-essential cookies or similar technologies on your device. You may withdraw your consent at any time by adjusting your browser or device settings.

4. How We Share and Disclose Your Information

We may share information as follows:

• Affiliates and Subsidiaries – Within Mevo Health for consistent service and support.
• Healthcare Providers – To coordinate treatment, pharmacy fulfillment, and follow-up care.
• Service Providers – Vendors performing billing, analytics, advertising, customer service, or IT support.
• Legal Compliance – To comply with subpoenas, investigations, or prevent fraud and harm.
• Business Transfers – As part of mergers, acquisitions, or reorganizations.
• Public Forums – Any data you post publicly (e.g., testimonials, reviews) may be visible to others.
• Aggregate/De-Identified Data – Shared for analytics or marketing without identifying you.

5. Your Marketing Choices

You can:

• Opt out of marketing emails using the unsubscribe link in each message
• Request updates to your communication preferences by emailing care@mevohealth.com

We may still send service-related or transactional notices, even if you opt out of marketing.

6. Third-Party Services and Notice About Health Information

This Policy does not govern third-party sites, apps, or services, including external providers, pharmacies, or device manufacturers.
We are not responsible for their privacy or data handling practices. Please review their respective privacy policies before use.

7. How We Protect Your Information

We employ industry-standard administrative, technical, and physical safeguards to protect your data.
However, no online platform is completely secure. You acknowledge that transmitting information online is at your own risk.
Keep your account password confidential and avoid sharing it with others.

HIPAA Compliance:

‍Mevo Health complies with the Health Insurance Portability and Accountability Act (HIPAA) to the extent it applies. We employ administrative, physical, and technical safeguards to protect your protected health information (PHI) from unauthorized access, use, or disclosure.

8. Privacy Information for California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA) provides additional rights, including the ability to request:

• Access to or deletion of personal information
• Disclosure of data categories collected and shared
• Non-discrimination for exercising your rights

To submit a verified request, email care@mevohealth.com with your full name, contact information, and request details.

Mevo Health does not sell personal information. Any advertising identifiers shared with vendors are used solely to provide analytics or marketing services as allowed under law.

9. Privacy Information for Nevada Residents

Nevada law allows residents to opt out of the sale of personally identifiable information.
Mevo Health does not engage in such sales, but requests may be submitted to care@mevohealth.com.

10. Retention of Your Information

We retain data as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.
Retention periods vary depending on the type of information and applicable laws.

11. Revisions to Our Privacy Policy

We may update this Privacy Policy periodically to reflect legal, technical, or operational changes.
Revised versions will be posted on our website with a new “Last Updated” date.
Your continued use of the Services constitutes acceptance of the revised policy.

12. Contacting Us

If you have questions about this Privacy Policy or Mevo Health’s privacy practices, please contact:

Mevo Health LLC
care@mevohealth.com
https://www.mevohealth.com