These Terms of Service (“Terms”) describe your rights and responsibilities when you access or use Mevo Health’s website, mobile application, telehealth platform, treatment programs and related services (collectively the “Services”). By accessing or using the Services, you accept and agree to be bound by these Terms. If you do not agree, you may not use the Services.

1. Introduction & Scope

Mevo Health (we, us, our) owns and operates the Services and provides a platform that coordinates telehealth consultations, prescription fulfillment, treatment programs, and other support services.
These Terms, together with our Privacy Policy (link) and any supplementary terms specific to certain Services, govern your use of the Services. Eden
PLEASE READ CAREFULLY — by using our Services you confirm you have read, understood and agree to these Terms.

2. Eligibility, Availability & Service Overview

A. Eligibility

• You must be at least 18 years old (or older if required by law).
• You must be legally able to enter into these Terms and to form binding contracts.
• You must reside in a jurisdiction or state where we are authorized to offer the Services.
  By using the Services you represent and warrant that you satisfy these eligibility criteria.

B. Availability

• The Services may only be available in certain states/regions. If you access the Services from outside our authorized region, you do so at your own risk and must comply with local laws.
• We make no guarantee that the Services are available or appropriate in all jurisdictions.

C. Description of Services

Our Services may include (but are not limited to):

• Telehealth consultations with licensed healthcare providers.
• Prescription evaluation and mail-order pharmacy services.
• Treatment programs and management support (for example GLP-1 programs, lifestyle support, telemonitoring).
• Technology tools to connect you with network providers, schedule appointments, communicate securely, and track your progress.

These Services are provided via our platform but may be delivered by third-party independent licensed healthcare professionals, pharmacies, or other service providers.

3. Relationship Disclaimer

You acknowledge and agree that:

• We are a platform/technology provider and are not the treating physician or healthcare provider.
• Your use of the Services does not establish a physician-patient relationship between you and Mevo Health.
• Medical services are provided by licensed professionals and pharmacies independently.
• The information, content, tools and consultations provided through the Services are for informational purposes and should not be considered a substitute for direct in-person medical diagnosis or emergency care.
  If you believe you are experiencing a medical emergency or crisis, call 911 or your local emergency number immediately.

4. Registration and Your Account

• To access certain parts of the Services you may need to register for an account, provide accurate information, and maintain and promptly update your registration information.
• You are responsible for safeguarding your account credentials. You agree not to share your password or allow unauthorized access to your account.
• You are responsible for all activities that occur under your account. You must notify us promptly of any unauthorized use of your account or any other breach of security.
• We may suspend or terminate your account if we reasonably believe your registration information is inaccurate, incomplete, or you have violated these Terms.

5. Privacy

Your use of the Services is subject to our Privacy Policy, which is incorporated by reference into these Terms. Please review it carefully to understand how we collect, use, and share your information.

6. Intellectual Property

• We (and our licensors) own all rights, title and interest in and to the Services, including all content, functionality, software, designs, trademarks, logos, and other elements (“Services Content”).
• We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Services for your personal, non-commercial use, subject to these Terms.
• You may not reproduce, distribute, modify, create derivative works, disassemble, reverse engineer, or otherwise exploit the Services Content except as expressly permitted by us in writing.

7. User-generated Content

• If you submit or post content (feedback, comments, questions, photos, data) through the Services (“User Content”), you grant us a worldwide, perpetual, irrevocable, sublicensable license to use, adapt, reproduce, display, publish, distribute, and otherwise exploit that User Content for any purpose, including improving our Services, marketing, research, and analytics.
• You represent and warrant that you have all rights necessary to grant us this license and that the User Content does not violate any rights (third-party intellectual property, privacy rights, etc.).
• We are not responsible for any User Content submitted by you or other users. We have the right (but not the obligation) to remove any User Content at our discretion.

8. Restrictions on Use

You agree not to use the Services for any unlawful or prohibited purpose including but not limited to:

• Impersonating any person or entity, or misrepresenting your affiliation.
• Violating any applicable law, regulation, or export control.
• Reverse engineering the Services.
• Uploading or transmitting malware, viruses, or other malicious code.
• Using automated tools (bots, scrapers) to access the Services without our permission.
• Circumventing any security features of the Services.
• Posting or transmitting content that is unlawful, defamatory, abusive, discriminatory, or harmful to children.
• Harvesting or collecting any information about users of the Services without their consent.

9. Payments and Refunds

• If you purchase any Services, you agree to pay all fees and charges in accordance with the pricing terms provided on our site or during registration.
• You are responsible for payment of applicable taxes.
• All fees paid are non-refundable except as required by law or explicitly stated in our refund policy.
• We reserve the right to modify pricing, suspend or cancel Services, or impose new fees with notice.

10. Termination

• We may suspend or terminate your access to the Services, your account, or certain features at any time, for any reason (including if you breach these Terms), without liability.
• On termination, all rights granted to you under these Terms will cease, and you must stop using the Services.
• The provisions of these Terms which by their nature should survive termination (e.g., dispute resolution, indemnification, limitation of liability) will survive.

11. Disclaimers and Warranties

• THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.
• TO THE FULLEST EXTENT PERMITTED BY LAW, MEVO HEALTH AND ITS AFFILIATES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.
• YOUR USE OF THE SERVICES IS AT YOUR OWN RISK.

12. Limitation of Liability

• TO THE EXTENT PERMITTED BY LAW, IN NO EVENT WILL MEVO HEALTH OR ITS AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, OR INTERRUPTION OF SERVICE.
• IN NO EVENT WILL OUR AGGREGATE LIABILITY EXCEED THE GREATER OF (I) US$100 or (II) THE AMOUNT YOU HAVE PAID US DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
• Some jurisdictions do not allow certain limitations of liability, so these limitations may not apply to you fully.

13. Indemnification

You agree to indemnify, defend and hold harmless Mevo Health, its officers, directors, employees, agents, licensors and service providers from any claim, demand, liability, loss, damage, cost or expense (including reasonable attorneys’ fees) arising out of or in connection with:

• Your violation of these Terms.
• Your use of the Services (including any User Content).
• Your violation of any rights of another person or party.

14. Governing Law; Dispute Resolution; Arbitration

• These Terms are governed by the laws of the state in which Mevo Health is incorporated without regard to conflict of law rules.
• Any dispute arising out of or relating to these Terms or your use of the Services will be resolved through binding arbitration on an individual basis, not a class or consolidated action, unless prohibited by law.
• You and we each waive any right to a jury trial or to participate in a class action.
• If a court determines that the arbitration clause is unenforceable, the remainder of these Terms will remain in effect.

15. Changes to Terms or Services

• We may update these Terms from time to time. When we make material changes, we will notify you (for example via email or in-Service notice) and update the “Effective Date.”
• If you do not agree with the updated Terms, you should stop using the Services. Your continued use after notice constitutes acceptance.

16. Miscellaneous

• If any provision of these Terms is held invalid or unenforceable, that provision will be struck and the remaining Terms will remain in full force and effect.
• The failure of Mevo Health to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.
• These Terms, together with the Privacy Policy and any supplementary terms constitute the entire agreement between you and Mevo Health regarding the Services.
• You may not assign your rights or obligations under these Terms without our prior written consent, but we may assign our rights and obligations.
• All notices, disclosures or communications under these Terms will be in electronic form (for example, via email or messages in-Service) unless otherwise required by law.

17. Contact Us

If you have any questions about these Terms, please contact us at:

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Mevo Health
Email: support@mevohealth.com